Wednesday, April 22, 2009

No Turning Back...

This topic might make you readers think what does it have to do with Our Rights. Lol!

I would like to talk about things or services that you bought and cannot do anything if something bad happens along the way. Hmmm...Maybe I'm not being so clear about this topic. Let me just give you 2 examples then-

Example 1:
Your photographer came late for your wedding ceremony. They were supposed to come at 8am to take photographs of "the special moments" before the ceremony but end up coming late!

Example 2:
You ordered cupcakes online for a gathering, agreed to pick it up at 2pm tomorrow. The moment you're there to pick up the order, the baker forgotten and ask you to come at 4pm!

These are examples of "No Turning Back" cases because there are no options at the end if s**t happens.

For example 1, it happened previously at my friends wedding. He was so pissed off! Can you imagine that happening to you? The most memorable day of your life wasn't captured! What options does he have? He already paid a deposit for it. He cannot say "get out, I don't want you!" as it will be a waste and by letting them take photographs at least there's some high pixels pictures at the end of the day. Can he show that he's pissed? No! It will spoil the wedding mood.

For example 2, it happen to me and my wife. We were getting the cuppies on the way to the gathering and the baker told us she forgot and ask us to pick it up after 4pm. The best part is she asked us "Is it ok?". I was like "Hello! Do you see us having other options?". It's a pot luck gathering and are we suppose to go there empty handed? We already paid the full amount online! We end up saying 'ok'. So in the middle of the gathering we race back to the house shop to pick it up. Luckily....and thank god luckily it was near and the cuppies were quite cute too :) But what a waste of time!

After giving a good though of these 2 incidents. I can conclude that these "seller" lack of professionalism. Yes! Lack of Professionalism is the best word to describe these incidents. The best thing that you may get out of it is some discount. (Well, we didn't manage to get one though!)

How to prevent it from happen? Easy!!!!

First, make sure you call them again and again and again until they shout at you "I know!!!!, I remember!!!!, Please don't call again!!!!" And if they still cannot deliver!!! Definitely born stupid!!! (Sorry if you think that this word is inappropriate) May god have mercy on their souls!!!

Second, think back, it's a very important event and you may not even want one single glitch to happen. Pay more and hire a professional! Well, it's pricey of course but it will be worth every single penny. There's a saying "CHEAP thing not GOOD!, GOOD thing not CHEAP!" but this doesn't apply to all though.

Hey! Maybe I'll write something about this saying....

Any other ideas on how to prevent this "No Turning Back" situation?

Saturday, April 18, 2009

Wrong Price Tags at Carrefour

How can this happen?? I feel pissed off when they put the wrong price tags! Please view the picture below -

"Picture not available anymore"

It's an item I always buy (red box) and the price should be RM8.20 per box! Do you think the picture is bad? See how lazy they are putting the price tags -

"Picture not available anymore"

The price tags are all RM10.99. I was shocked and called the person in charge and they change it back to it's normal price. The drama didn't stop there. They changed the price to RM8.70 for the red box. Please look at the price below -

"Picture not available anymore"

If we do the math right (I did it again and again just to make sure I'm not half crazy) it should end up like this -

1 bottle = RM 0.70
12 bottle = 1 Carton
1 Carton = 12 x RM0.70 = RM 8.40

I always buy this RO WATER and it always cost less if we buy a box (in this case, 1 carton = 12bottles) and now they are charging me more! For what? For a box that I will eventually throw away once I pulled out all the bottles as I reach home?

I talked to the Customer Service and all they can do is give my 30 cents back. As if I am buying the thing per bottle. Arghhh!!! Is it right for them to simply play around the price?

Carrefour have an average 10,000 customers each day. If 5% of the total customers bought a box of what I bought today? That will be each 500 customers being cheated off 30 cents and in this case, MORE! (Because the price I always buy is RM8.20)

Ladies and gentlemen, calculate the small figure into a month! and you'll end up having RM4,500.00!!!!! Enough to pay a Managers salary!!!!

How bout a year then? --> RM54,000.00!!!!!

Please think and act to small change because...
..."a little change, can change a lot!"

**Please comment**

Thursday, April 2, 2009

Carrefour - Pamphlet Incident

Carrefour is one of the largest supermarkets in Malaysia and my wife and I are big fans of Carrefour. The reason? The RO Water taste nice comparing it to Tesco and Giant. lol! This incident happened last year where the pamphlets distributed before entering the supermarket was printed wrongly. Two items, a Barbie Doll and a Remote Control Car was displayed on the 1st page of the pamphlet. The problem; the price was accidentally swapped.

And whose problem was it? It's their problem! A problem between Carrefour and the printing company appointed. And the most funniest part is, guess how they settled the problem? They photostatted the 1st page of the pamphlet on an A4 paper and displayed it ONLY on the Customer Service Counter. You might be imagining a counter full of A4 paper rite? Hell no! (Sorry, flashbacks makes me mad) They only put ONE A4 paper!

I always make a habit to take the pamphlet and browse through it to see which item matches our buying list (this time, they were distributing it!) So without any hesitation my eyes were automatically focused on the Barbie Doll as it was cheap (and printed big too). Our niece's birthday was just right around the corner and we were thinking that this was perfect timing!

At the checkout counter, drama happened! The guy told me that this price was impossible for the Barbie Doll. We waited as he double checked the price and end up bringing me another Barbie Doll and told me "The price your saying is referring to this doll, there must be a mistake on the pamphlet" Hello! That doll looks ugly! I don't want my niece end up thinking "I have a cheapskate uncle". Oh no!

This is where my communication skills kicks in. This is how the story goes (I altered it a little bit coz I bet you may feel boring if I put in the whole conversation, the whole process took almost 1hour)-

Me -"I will definitely won't take that doll because it is not the same picture in the pamphlet"

Counter Boy - "Yes, I can see. Can you please proceed to the Customer Service Counter(CSC)"

So I went to the CSC and a lady was there. I just realised the small photostatted A4 paper, according to them is the correction and I though it was totally ridiculous.

Lady - "May I help you sir?"

Me - "Yes please, I have bought this doll as per stated in the pamphlet and I end up paying more. As you can see, I am buying exactly the same as per displayed in the picture"

Lady - "We are sorry sir. We already made the correction here"
(pointing the one and only photostatted A4 paper in front of the counter)

Me - "How can this happen? I feel cheated"

Lady - "There were a problem with the printing company sir. We are very sorry"

Me - "Are you saying that your problem is also mine? Can you please call the manager?"

Lady - "Hold on sir"

So me and my wife waited for quite a while and when the manager came.

Manager - "Sorry sir, I was with another customer just now, may I know how may I assist you?"
I told him the same story again. Regarding the pamphlet, the price, that I felt cheated and as one of the biggest supermarket this kinda problem your facing with your printing company was not supposed to be put on your customer. A big waste of time, at the checkout, at the CSC, and waiting for you (When meeting the Manager, always make time as your bullet, it always hits a bulls eye). I end up saying -

Me - "You know what I will do? I will not approve the pamphlets and ask them to reprint. 'not my problem, your problem'. I don't know, if you accidentally accept it because you didn't realize the problem in the 1st place. I will stop distributing it"

You know what he did? He didn't do what I told him to. Surprisingly, he went to the CSC and took the photostatted A4 paper, and throw it away. Told the counter to follow exactly the price stated in the pamphlet. He thanked me and went off. WOW! Mr. Manager, I salute you!!!

I got a refund and everyone who bought that Barbie Doll on that day should come and thank me! lol!

So fight for your right!